Return Conditions

Voluntary 30-day return policy

In addition to the statutory 14-day right of withdrawal, we offer a voluntary 30-day return policy from receipt of the goods (AGB § 10). The goods must be in a resalable condition; installation or use may reduce the refund amount.

Return Costs

When exercising the statutory right of withdrawal (14 days), you bear the direct costs of returning the goods. For our voluntary 30-day return policy, the conditions in AGB § 10 apply.

Return Process

• Contact our customer service
• Receive a return confirmation
• Send the goods to the specified address
• Receive your refund within 14 days of us receiving the goods