Shipping and Payment
Shipping conditions
We ship throughout Europe and offer both parcel and freight forwarding. Shipping costs are displayed during the checkout process and are based on the destination country, shipping method, weight, and dimensions of the items.
Shipping methods and delivery times
Parcel shipping
Packageable items such as headlights, taillights, side mirrors, navigation systems and similar products are usually shipped within 2–4 business days after receipt of payment.
Shipping is via DHL, DPD or UPS.
You will receive a tracking number once your order has been shipped.
If an item is temporarily unavailable, we will inform you immediately.
Freight forwarding
Larger items such as doors, tailgates, bumpers, etc. are usually handed over to the shipping company within up to 7 working days after receipt of payment.
The actual delivery time depends on the respective shipping company and the destination.
Delivery is free curbside, meaning the driver delivers the goods to the first door, but not into the building.
The carrier will contact you to arrange a delivery appointment prior to delivery.
Insurance and liability
- All our items are fully insured during transport.
- The insured sum corresponds to the purchase price of the goods.
- In the event of damage, immediate documentation and reporting is required.
Damage cases and acceptance of the shipment
Please check your delivery immediately upon receipt for completeness and possible transport damage.
Parcel shipping
- Visual inspection: If the package is externally damaged, ask the delivery person to open the package in your presence and check the contents.
- In case of damage: If the item is damaged, refuse acceptance and have the delivery person confirm this in writing.
- Contact us: Contact our customer service immediately and send us the delivery report and photos of the damage.
- Important: No damage report can be submitted without a delivery report.
Freight forwarding (pallet shipping)
- Inspection upon delivery: The recipient is obliged to inspect the goods immediately upon delivery.
- In case of damage: If the goods are damaged or do not meet your expectations, refuse acceptance and obtain written confirmation from the deliverer.
- Please note: Subsequent complaints are excluded if the goods were accepted without complaint.
- Notify us: Inform our customer service immediately after the delivery is rejected.
Shipping costs and taxes
- Shipping costs are automatically calculated during the checkout process.
- For deliveries outside the EU, customs or import fees may apply, which are to be borne by the recipient.
- Within the EU, all prices include VAT.
- For deliveries outside the EU, VAT is not charged, but the recipient is responsible for customs clearance.
Special instructions for international deliveries
- Delivery times for international orders may vary depending on the destination country.
- Customs and import regulations must be checked by the buyer.
- Delays caused by customs or external influences are beyond our responsibility.
Contact and customer service
If you have any questions about your delivery, you can contact our customer service at:
Phone: +49 (0)40 67 555 912
Email: autoteilestark@gmail.com
Business hours: Mon. - Fri. 8:00 a.m. - 5:00 p.m.
We are happy to help you!
Payment methods
In the online shop we accept the following payment methods (processed via Stripe):
Accepted payment methods
- Visa
- Mastercard
- American Express
- Stripe
- Credit and debit cards (Visa, Mastercard and others)
- Additional Stripe-enabled methods shown at checkout
Payments are processed securely via Stripe. We do not store full card details on our servers.
LEGAL_REVIEW: Methods shown at checkout prevail. Shipping costs are calculated in the cart and checkout and shown before you become obliged to pay.
